Infrastructure Project Manager - Buffalo Corners | Zoek USA | 0d0c17
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Infrastructure Project Manager
Buffalo Corners, New York
Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.
The Infrastructure Project Manager supports Rich Products' digital strategy by leading complex infrastructure projects and programs across global markets to create new solutions with cutting edge infrastructure technology.
This role reports to the Technical Services Manager and is responsible for the delivery of IT infrastructure projects used to enable business capabilities and services. In addition, the Infrastructure Project Manager is responsible for diving our maturity the ServiceNow platform in the ITSM, APM and CMDB areas as well as developing a strategic roadmap alongside key stakeholders.
Project Management (50%)
Architecture & Design (25%)
Relationship Management (15%)
Problem Management (10%)
Responsible for all aspects of the development and implementation of multiple medium or large/complex projects and programs. Takes project from initial start-up through closedown and ensures assigned projects are completed in accordance with established timelines, budgets, and quality expectations.
Manages multiple medium to large project teams, including contracted staff, international associates, and multiple vendors.
Interact, negotiate, and manage third party vendors and contracts for project work where required
Develops and maintains infrastructure project and program budgets to ensure consistency with the overall IS and enterprise strategic objectives and is within plan. Explains and defends any variances.
Exhibits desire to continuously learn new tools, techniques, methodologies and implement continuous improvements to maximize infrastructure effectiveness (., through Agile and DevOps).
Responsible for maintaining awareness of the latest technologies and trends in the infrastructure services field and recommending new technologies for possible business application.
Infrastructure services include but are not limited to cloud computing environments, on-premise computing, Microsoft operating systems including server, workstation, SCCM, AD, RDS, O365, SQL server, etc.
Provide technical consulting and subject matter expertise to internal customers and other IS functional areas regarding infrastructure services
Assist with the development of mid to long range infrastructure programs for the Technical Services team
Develop solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services with out of the box capabilities
Build the long-term strategic roadmap for ServiceNow solutions in conjunction with ServiceNow stakeholders and functional leads
Promote the use of a shared infrastructure and ServiceNow roadmap to reduce costs and improve how end-to-end information flows
Ensures compliance with system life cycle methodologies and standards
Builds strong and successful relationships with all technical and business stakeholders
Occasional Travel (up to 15% of time; international travel)
Extensive knowledge of project management standards, processes, procedures, and guidelines
Demonstrated expertise regarding technical infrastructure including cloud computing, server and storage technologies, networking, and technologies relevant to technical services.
Strong knowledge of Microsoft ecosystem including server and endpoint OS, Office 365, Dynamics, etc.
Robust PC Skills, demonstrated proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project)
Demonstrated time management and organizational skills
Minimum of 7 years of experience in technical infrastructure
Minimum of 3-5 years of project management experience, working on medium to large complex projects in infrastructure services
Proven success in project management utilizing industry standard best practices
Familiarity with ITIL framework
Direct, hands on experience supporting complex server/storage, cloud, LAN/WAN, including the use of standard troubleshooting tools
Advanced, expert level skills in Visio and PowerPoint with the ability to create and maintain complex documentation
Strong written and oral communication skills with a proven ability to present to global leadership
Ability to build close relationships with global leaders
Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at ###### you need assistance completing this application or to otherwise participate in the application process.