Concierge (Part-time)

Zoek Pin Simpsonville, SC

$11.00 to $12.00 per hour

Permanent (Full time)

Posted 37 days ago

\Part time for every other weekend and some holidays\

RELATIONSHIP:

The Concierge reports directly to the Associate Director.

PURPOSE:

The Concierge is often the initial contact and first impression that many people have of Phoenix Senior Living. The Concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Community Engagement Director and Executive Director in the marketing and sales efforts. Other responsibilities include assisting the Associate Director /HR Designee in the community recruitment process, computer data entry and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, music and ensuring a pleasant atmosphere.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Customer Experience • Oversees the community entry area for visitors, guest and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guest • Contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal • Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Director candidates to apply online or captures the candidate’s information onsite to launch the recruitment process • Answers incoming calls and resident calls within two – three (2 – 3) rings with the appropriate community greeting message and identification • Tales complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient • Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate • Manages appointments for residents and family members such as but not limited to hair dresser, transportation, other • Sends get well cards to residents in the community (obtain community leaders signatures before delivering card) • Sends sympathy cards to families and/ or responsible parties as needed (obtain community leaders signatures before delivering card) Sales • Orders flowers and name plates for new residents • Orders guest meal for resident and family for day of move-in • Creates and maintains marketing and move-in packet inventory as needed • Supports the Community Engagement Director by taking and handling initial inquiry calls with potential families and residents that encourage and build interest in Phoenix Senior Living • Assist the Community Engagement Director with customer relationship management lead tracking database entry, if applicable • Ensures that the contact information for all inquiry calls and visits are clearly documented and presented to the Community Engagement Director, Associate Director, and the Executive Director Structure • Maintains and keeps desk and entry area neat and organized • Checks Bistro regularly o For cleanliness, ensures fresh coffee, fresh fruit and snacks are available; ensures fresh popcorn is available; maintains & cleans the popcorn machine daily and restocks as necessary • Keeps music playing throughout the day Training • Completes All Phoenix Academy, job specific training in the timeframe designated • Completes all training required by the state or other regulating authorities including ongoing training per regulation Administrative • Reviews, reads, notates and initializes Daily Log to document and learn about pertinent information • Updates: • Resident Phone List and Roster daily • Move-in and Move-Out Register daily • Guest and Sign-In Logs as necessary • Prepares meal tickets for team members and family members, tallies meal count sheets for Food and Beverage Director • Collects meal ticket money, accounts for and processes money in accordance to internal business control procedures • Organizes, distributes mail to residents, Executive Director and Department Directors • Collect resident and community’s newspapers and distributes • Post displays the Daily Menu on Menu Board • Assists the Associate Director / HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned • Maintains appropriate communication with the Associate Director Compliance/Safety • As applicable, all Phoenix associates who drive a Phoenix vehicle must review and sign the Driver description and understands the key essential duties for safety and regulatory compliance and successfully complete the driver training • Partners with department directors to ensure community follows OSHA requirements and promotion of Risk Management programs and policies • For emergency procedures, maintains the Resident Roster, Associates Roster and Current work schedules • Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, SDS (safety Data Sheets) and Lockout Tagout procedures

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION:

• Education: High School Diploma/ GED required • Proven customer service experience and skills • Knowledge and experience in the Senior Living Industry preferred

SKILLS AND ABILITIES:

• Understanding of infection control procedures • Demonstrate the ability to Multi task and Manage Stress • Proficient in using MS Office and Phoenix applications with the ability to learn new applications • Understands and embraces the assisted living philosophy • Possess excellent phone communication skills, written and verbal skills for effective communication. • Is proficient in time management skills and adherence to deadlines • Ability to work weekends, evenings and flexible hours, available for our customers at peak service delivery days and times • As applicable, maintain appropriate driver’s license such as CDL (commercial driver’s license), Chauffer license with acceptable driving record in accordance with Federal Department of Transportation • Has exceptional grammar and documentation skills

PHYSICAL REQUIREMENTS:

In an 8 hour workday, associate may stand / walk: Hours at one time: 2 - 4 Total hours/ day: 4 - 6 In an 8 hour workday, associate may sit: Hours at one time: 0 - 2 Total hours/ day: 4 – 6 In an 8 hour workday, associate may drive: 60 – 90 minutes, 1 - 2 times a week Associate will support / assist: (Maximum lbs) Frequency: 50 lbs Occasionally: 150 lbs Associate will lift / carry (Maximum lbs) Frequency: 40 lbs Occasionally: 70 lbs Height of lift: 3 – 4 feet Distance of carry: 30 yards Associate will use hands for repetitive: Simple grasping, pushing, and pulling, fine manipulation Associate should be able to: Bend: Occasionally Squat: Occasionally Kneel: Occasionally Climb: Frequently Reach: Occasionally, 3 feet

HRLY

FiveForks

Job Type: Part-time

Pay: $ - $ per hour

Schedule:
* 8 hour shift
* Day shift
* Holidays
* Weekend availability

Education:
* High school or equivalent (Preferred)

Experience:
* Customer service: 1 year (Preferred)

Work Location:
* One location

Work Remotely:
* No

Work Location: One location

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