Call Center Customer Service Representative

Zoek Pin Eaton, Ohio

$12.00 to $13.00 per hour

Permanent (Full time)

Posted 36 days ago

Most companies say *employees are Number One*. We really mean it. Let’s start with what’s in it for YOU. *Why choose RDI*?

* *We* *ENCOURAGE your health and wellness*, both physical and mental! Stop by our onsite Fitness Center for a FREE Personal Training Session, take advantage of our corporate gym membership discounts, and participate in our hundreds of onsite and virtual RDI company events each year!
* *We CELEBRATE you*. Join any of our Affinity Groups including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more! *EMBRACE DIVERSITY.*
* We want you to *become our next LEADER*. Take advantage of RDI- University Online Courses, tuition discounts, Supervisor Boot Camp Training, and a hands on approach to developing YOU to be the best you possible!
* And of course *we offer all the necessities*: Competitive pay, Medical, Dental, and Vision Insurance; 401k with company match; Company Paid Holidays and PTO, and SO much more!
* We care about our *communities and we have integrity*. We support 20+ community charities through volunteer efforts and donations. We’ve also been voted as Best Places to Work, Business of the Year, just to name a few.
* Here at RDI, you’ll *Earn Well. Learn Well. Live Well. Dream Well*. And * leaveitbetter *

*Who are we and what do we do here at RDI? A lot. *

* Founded in 1978 and headquartered in Cincinnati, OH, we’re Family-Owned with more than 3,500 employees across the nation.
* Mainly, we provide Call Center services on behalf of industries ranging from Insurance, Medical Devices, Retail, Financial Services and Banking, Outdoor/Recreational, Cable/Radio, and many more!
* In addition to our Contact Center Solutions, we also offer Market Research, IT Support, Marketing and Digital Consultation (and you guessed it, WAY MORE!) to Fortune 500 Companies!

*Here’s what you’ll do as a Call Center Customer Service Representative at RDI Corporation: *

* Act as the go to person for our customers by providing information regarding customer’s products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and/or chat
* Receive inbound calls or make outbound calls; identify and assess customers’ needs to exceed customer satisfaction at first point of contact
* Meet personal/customer service targets, KPIs, and call handling quotas based off program specifics
* Utilize computer and business software programs such as email, internet, chat tools, and CRMs to track customer interactions and notes

*What you already have to be an awesome Call Center Customer Service Representative: *

* *A passion for talking on the phone. *It's the core of our industry.
* *Customer Service or Call Center experience* and ability to ensure customer satisfaction in each interaction.
* *Smile and Dial: *Positive attitude, professional communication skills and a desire to go above and beyond.
* You'll be helping our customers via phone, email, and chat so you should be pretty good at *multitasking.*
* Must attend all scheduled training, *100%* *attendance* is a must.
* Strong people skills — you are friendly, *empathetic*, and a good listener.
* *Tech-savvy. *You’ll need know how to comfortably and simultaneously toggle between multiple computer systems including Microsoft Office Suite and client CRM systems.

*\\\This position is based out of Oxford, OH and may require ONSITE TRAINING/PRODUCTION. Some locations/ programs have the potential to transition to Work from Home after Orientation and/or 45-90 days into production based on performance/attendance\*\\ \

*Remote Opportunity Requirements: *

* You must have a *quiet and undisturbed place to work with fast and reliable internet that you can plug your computer directly into*; shared or public WiFi, Satellite, Dial-Up, and Hotspots will not suffice
* Internet speeds must be a minimum of *10 Mbps download and 2 Mbps upload*
* *Home Router with Ethernet link to PC/Laptop required in addition to a dependable power strip*
* Mobile phone in lieu of a landline is acceptable as long as it has unlimited landline minutes and strong cell service/battery life

Job Type: Full-time

Pay: $ - $ per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discount
* Health insurance
* Paid time off
* Paid training
* Tuition reimbursement
* Vision insurance
* Work from home
* Day shift
* Evening shift
* Monday to Friday
* Night shift
* Weekend availability
Supplemental Pay:
* Bonus pay

Ability to commute/relocate:
* Eaton, OH: Reliably commute or planning to relocate before starting work (Required)

Work Location:
* Multiple locations

Work Remotely:
* Temporarily due to COVID-19

Work Location: Multiple Locations

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