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SalesForce Technical Analyst

Zoek Pin Atlanta, GA

Competitive

Permanent (Full time)

**Position Title: Salesforce Administrator**

**Location: Atlanta, GA**

**Reports to: Sr. Manager, SFDC Technology**

The Salesforce Administrator will contribute to the ongoing development of our deployment. The candidate will have a record of success in improving processes and adoption using the platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes to support Customer Service, Consumer Services and Sales Team processes. This role is part Administrator, part Salesforce analyst and part technical project manager. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

**Key Duties & Responsibilities**

  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

  • Complete regular internal system audits and prepare for upgrades

  • Manage data feeds and other integrations

  • Coordinate the evaluation, scope and completion of new development requests.

  • Effectively act as the liaison between our users, vendors and the application development teams

  • Work independently with members of the user community to define and document development requirements

**Skills Required**

  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

  • Ability to assess the impact of new requirements on and all upstream and downstream applications, systems and processes

  • Excellent project management skills and a positive attitude

  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

  • Creative and analytical thinker with strong problem-solving skills

  • Must demonstrate exceptional verbal and written communication skills

  • Must demonstrate ability to communicate effectively at all levels of the organization

**Experience Required**

  • Minimum two years of experience as a administrator

  • Sales Cloud, Service Cloud and Admin certifications preferred

  • Proven ability to design and implement new processes and facilitate user adoption.

  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

  • Strong understanding of best practices and functionality

  • Strong data management abilities

  • A documented history of successfully driving projects to completion

  • A demonstrated ability to understand and articulate complex requirements

  • Previous experience working in a SCRUM or agile environment preferred

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmers, Coleman, Marmot, Oster, Sunbeam, FoodSaver, Mr. Coffee, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid, Contigo, First Alert, and Yankee Candle. For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play. Newell Brands and its subsidiaries are Equal OpportunityEmployers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

Newell Brands is an equal opportunity and affirmative action employer. We provide all employees and applicants for employment with equal employment opportunities without regard to race, color, religion, gender, age, national origin, sexual orientation, gender identity, citizenship, immigration status, marital status, military status, any covered veteran status, disability status, genetic information, caregiving responsibilities or any other basis prohibited by law.

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