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Primary Contact Center Representative-Pittsburgh, PA

Zoek Pin Pittsburgh, PA


Permanent (Full time)

Primary Office Location:503 Martindale Street 4th Floor. Pittsburgh, Pennsylvania. our team. Make a difference - for us and for your Title: Primary Contact Center RepresentativeBusiness Unit: Retail OperationsReports to: Contact Center SupervisorPosition Overview:This position is responsible for handling a large volume of inbound or outbound calls to identify customer needs, provide product/service information, and resolve issues or concerns. The incumbent is familiar with various banking concepts, products, services, procedures, and performs numerous customer service tasks. Incumbent should have an outgoing, upbeat, friendly demeanor, a positive work ethic, and work well in a team environment. Primary Responsibilities:Responds to a large number of incoming telephone calls related to a variety of customer service requests and general bank inquiries. Quickly identifies the customers needs, researches situation, determines the best solution or alternative, and communicates the resolution to the various tasks to include refund requests, disputes, payoffs, complaints, address changes, stop payments, card limit increase inquiries, basic trouble shooting support for online banking, mobile banking, and bill sustainable relationships by displaying empathy and the desire to help, acts as the liaison between the branch and customer through engagement and ownership of the and strives to meet or exceed call center metrics while providing exceptional customer bank products and services by identifying customers needs through inbound calls and outbound calling other related duties and projects as employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by .B. Corporations risk management .. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position Level of Education Required to Perform the Primary Responsibilities of this Position:High School or GEDMinimum of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:0Skills Required to Perform the Primary Responsibilities of this Position:Excellent communication skills, both written and verbalExcellent customer service skillsDetail-orientedAbility to work and multi-task in a fast paced environmentAbility to use general office equipmentAbility to use a personal computer and job-related softwareMS Word - Basic LevelMS Excel - Basic LevelStrong problem solving abilityMust be able to work some holidays and weekendsPatience when dealing with difficult situationsLicensures/Certifications Required to Perform the Primary Responsibilities of this Position:N/APhysical Requirements or Work Conditions Beyond Traditional Office Work:Sit for extended periods of time

Posted 10 days ago

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