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IT Service Management II

Zoek Pin Fremont, CA


Permanent (Full time)

Company DescriptionAstreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative DescriptionWhat this Job Entails: The IT Service Management II role is designed to support Inventory Technicians' global operational and tactical aspects of IT Service Management. Utilizing their skills and experience the IT Service Management role will lead daily operational activities, carry out activities as assigned. They will demonstrate their subject matter expertise and provide exemplary service, training and guidance. This role will assist with the promotion and communication of the IT Service Management processes to all parties :Applies company policies and procedures to resolve a variety of issuesWorks on problems of moderate scopeReceives general instructions on routine work and detailed instructions on new projectsYour Roles and Responsibilities:At times, working a rota basis to provide triage services for problem, change, incident and escalation in resolution of incidents and in projects, not only during service design and service transition, but also for CSI or operational service deployment that all system and operating documentation and knowledge is up to date and properly updated ITSM system documentation policies & major incidents ensuring coordination of resolving parties, display effective communication to stakeholders and incident review , controlling, and supporting service delivery; ensuring systems, methodologies and procedures are in place and internal and third party service review meetings covering performance, service improvements, quality and processes continual service improvement and development projects within a global the definition and tracking of service measures and KPIs to underpin and manage the performance of IT services and service and participating in scheduled service management meetings that are required to underpin the delivery of effective service management of the overall ITSM strategy and ensures technological directions are supportive and consistent with the company and its daily service management operational activities as the process, procedures, work instructions, policies, required documentation and tools as any improvements regarding processes, reporting, communication, training and and maintaining technical procedures and "How-To" duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this positionRequired Qualifications/Skills:Bachelor's degree from four-college or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experienceBuilds productive internal and external working relationshipsExercises judgment within defined procedures and practices to determine appropriate actionDemonstrated experience in process design and process organizational, project coordination, analytical, and interpersonal skills to develop, document and implement improvement processes and to transfer ongoing responsibility to host department staff/management;excellent time management skills to balance various work requirements, prioritize project deliverables, identify and resolve issues, and report written and oral communication skills, and an ability to convey service management principles and influence adoption of its accompanying organizational, cultural, and technological about solving business , creative and an outside-the-box possess critical thinking and problem solving to work and communicate effectively as part of a distributed Qualifications: Physical Demand & Work Environment:Must have the ability to perform office-related tasks which may include prolonged sitting or standingMust have the ability to move from place to place within an office environmentMust be able to use a computerMust have the ability to communicate effectivelySome positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingersWhat can Astreya offer you?Employment in the fast-growing IT space providing you with a variety of career optionsOpportunity to work with some of the biggest firms in the world as part of the Astreya delivery networkIntroduction to new ways of working and awesome technologiesCareer paths to help you establish where you want to goFocus on internal promotion and internal mobility - we love to build teams from withinFree 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own paceEducation AssistanceDedicated management to provide you with on point leadership and careNumerous on the job perksMarket competitive compensation and insurance, health and wellness benefitsAdditional InformationAstreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.

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