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Collections Agent

Zoek Pin Las Vegas, NV

Competitive

Permanent (Full time)

Job Function Summary:The Collector position works in the Collections Department and is responsible for routine inbound or outbound collection calling processes. With managerial oversight, this role works in most stages of delinquency, but may frequently require guidance on non-routine situations. Primary responsibilities are collections, customer servicing, and other loss mitigation and recovery Duties & Responsibilities:Works an established list/queue of accounts. Receives calls, makes outbound calls, and sends email communications to members to discuss delinquent accounts and to make payment routine billing inquiries, and negotiates payment arrangements to cure delinquent and educates members on account terms and alternate payment programs and a computerized data entry system and other relevant applications, while staying within regulatory and compliance delinquent members in order to secure payment and determine reason for credit reports, imaged documents, and collection comments on delinquent collection form letters to and summarizes discussions regarding the member's account, using the department's collections collection strategy with team supervisor, and recommends payment plans and/or extension requests to help determine appropriate action. Proposes repossession or legal action when skip trace action to obtain additional information on members. Contacts references and other lenders for additional information to determine the member's financial situation and determine with incoming skip trace calls from other lenders, and develops contacts for future and researches vehicle impound notices. Contacts storage locations and members to determine if vehicle needs to be collateral accounts, and prepares and works those accounts through the repossession and liquidation full compliance with UNIFY Financial Credit Union service standards, policies, and procedures; and with the Bank Secrecy Act and other relevant laws and regulations. Performs other duties as , Experience, & Education:High school graduate or equivalent required, with previous collections, customer service, or contact center experience preferred; or equivalent combination of education and experience. Must have a customer service focus, and excellent communication skills. Requires ability to understand and discuss personal and financial difficulties in confidence. Must have ability to recommend and negotiate payment arrangements. Requires strong computer skills. Requires a demonstrated ability to work successfully in a fast-paced Standards With or Without Reasonable Accommodations:Requires the ability to sit for extended periods of time (up to 6 hours daily); repetitive motion of hands for typing, gripping, grasping, filing, etc.; and the use of commonly-found office / Pay Rate (Up to): $20 - $24 .E.

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