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Virtual INBOUND Call Center Rep

Zoek Pin Sacramento, CA


Permanent (Full time)

Virtual In-Bound Call Center Representative


Open to California Residents Only!

Essential Duties, and responsibilities:
-Answer incoming calls from consumers providers requesting information about the COVID-19 vaccine
-Complete associated tasks according to the established guidelines.
-Track and Document all inquiries using the applicable systems. Meet Quality Assurance (QA) and other key performance metrics.
-Facilitate the fulfillment of caller requests for materials via email, or download.
-Transfer / refer consumers to appropriate entities according to the established guidelines. Escalate calls or issues to the appropriate designated staff for resolution as needed.
-Facilitate translation service for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements:
-High School Diploma or equivalent

  • 0-1 years of experience. Call center experience, desirable.
    -Ability to manage a high level of confidentiality
    -Proficient in Microsoft Office Suite
    -Excellent Organizational, written, and verbal skills
    -Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

This position is a BYOD (Bring Your Own Device) opening. Please review the device requirements to successfully do the day to day work expectations.

  • Intel Core i5 Processor with 8GM memory
    -256 hard drive
  • Windows 10 or other fully patched modern OS
    -1 USB type Ge 2 Port (or Headset)
    -1RJ-45 connection for wired network connection to router
    -Wired headset and microphone with a USB Gen 2 or newer Connection
    -Video capability for Zoom Calls

Internet Connectivity:
-Wired internet connection from computer to router or modem
-Download - 20pmbs minimum
-Upload - 5Mpbs minimum
-An attestation of speed is required. Each agent shall access
-Client does not accept tablet platforms (iPad, Chromebook etc.)

Pay rate is $15 per hour / $ Bi-lingual
Shift ours M-F 8am-5pm and 11am-8pm PST.

This is a full time position. No part time shifts are available or schedule accommodations. The first two days of training are mandatory attend via Zoom. The start date for this opening position is Wednesday February 17th.

Posted 17 days ago

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