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Consumer Loan Documentation Specialist

Zoek Pin Spokane, WA


Permanent (Full time)


The ConsumerLoan Documentation Specialistprepares consumer,small business bankingand some commercial real estate loan documents, ensures compliance with existing Bank policies, legal and investor requirements. Ensures accuracy and timely completion of all loan related documentation.

Essential Functions

Researches and captures discrepancies and ensures correcting actions are made.

Provides high quality customer service, researching and resolving routine customer issues.

Responsible for handling loan package requests from bank lenders and determining required documentation for specific loan type and conditions.

Manipulates systems and uses knowledge to create effective loan packages.

Prepares appropriate documentation for collateral to be pledged. Ensures accuracy and completeness for perfection and to meet government regulations. Notifies lending officer of collateral deficiencies and/or exceptions to bank or government regulations.

Orders and verifies supporting documentation.

Reviews documents for accuracy and completeness prior to sending to the line units.

Acts as primary department contact for lending officer and or loan assistant.

Provides high quality customer service, researching and resolving routine customer issues.

Handles complex cross-collateralized loan documents and multiple entity loans.

Ensures accurate collateral perfection and release.

Effectively communicate with other departments in the Bank, collaborating with internal and external customers to ensure a successful customer experience.

Responsible for handling complex requests from loan officers and acts as a primary contact for line units.

May assist in the training of less experienced service representatives.

Provides solutions/alternatives for documentation issues.

Ensures credibility of the loan system by accurately entering new loans.

Perform compliance and risk management duties as required or assigned.

Regular, reliable attendance required.


Demonstrated accuracy in working with detailed data in a deadline-oriented environment.

Prefer a minimum of 2 years of experience preparing loan documents.

Knowledge of loan documentation perfection and Bank, federal and state policies and requirements.

Working knowledge of Bank products and services.

Knowledge of insurance policies, binders, certificates, and lending industry policies and procedures.

Demonstrated ability to quickly adapt to and utilize computer systems and applications

Strong telephone and interpersonal communication skills.

Ability to effectively prioritize work projects to meet deadlines.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Posted 6 days ago

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