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Analytic Consultant 5/Advanced Listening Program

Zoek Pin Chandler, AZ

Competitive

Permanent (Full time)

**Job Description**

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers' needs are understood and supported. The group is also accountable for ensuring regulators' expectations are met and that employees have the tools and training necessary for success.

The Complaints Data Analytics and Reporting team (CDAR) organization falls under the Enterprise Complaints Management Office (ECMO) and is accountable for Data, Analytics, and Reporting responsibilities across Wells Fargo. CDAR provides deep analysis of complaints, and insights into customer frustration. In this role, CDAR is also accountable for numerous Data and Analytical programs across the enterprise, including driving a scaled enterprise complaints automation program leveraging Artificial Intelligence, Machine Learning, and other advanced analytical techniques incubated in the CDAR organization. CDAR has a broad customer-focused scope and was created to enable the development of consistent reporting and analytical tools to find insights into ways Wells Fargo can better serve its customers. CDAR partners with business, technology, operational, and customer experience leaders across the company to develop relevant advanced analytical and technological capabilities to understand, predict, manage, resolve, and report customer dissatisfaction across the company.

As a data scientist in Wells Fargo Enterprise Complaints Data, Analytics, and Reporting (CDAR) you will be responsible for recognizing opportunities to improve the customer experience through the use of advanced analytics. More specifically, you will support data exploration and model development to evaluate and improve the customer experience using unstructured voice of customer data (. speech and written communications), structured operational data (. loan payment behaviors) and customer interaction data (. web events).

Responsibilities Include:

  • Think creatively and identify opportunities to leverage machine learning in order to improve the Wells Fargo customer experience

  • Translate and summarize complex analysis into understandable, actionable insights and recommendations that directly drive effective business strategy

  • Retrieve, combine and transform data from numerous information systems

  • Develop advanced approaches and modeling techniques to extract useful information from both unstructured and structured data

  • Develop robust data quality controls/processes to ensure data alignment, consistency and integrity for model development and implementation

  • Work effectively in a team environment, as well as independently, to deliver against key business initiatives

  • Take initiatives and drive each project to completion with minimal guidance while effectively managing multiple projects at a time

**Charlotte NC, Minneapolis MN and West Des Moines, IA are preferred locations, however, will consider other locations within the Wells Fargo footprint.**

**Required Qualifications**

  • 8+ years of experience in one or a combination of the following: reporting, analytics, or modeling demonstrated through work or military experience; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 5+ years of experience in one or a combination of the following: reporting, analytics, or modeling

**Desired Qualifications**

  • Extensive knowledge and understanding of research and analysis

  • Strong analytical skills with high attention to detail and accuracy

  • Excellent verbal, written, and interpersonal communication skills

  • SQL experience

  • Teradata experience

  • SAS experience

  • Knowledge and understanding of Python

  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

  • UNIX experience

**Other Desired Qualifications**

  • Experience with text analytics

  • Experience working with unstructured data highly preferred

**Job Expectations**

  • Ability to travel up to 10% of the time

**Salary Information**

The salary range displayed below is based on a Full-time 40 hour a week schedule.

**NC-Charlotte:** Min: $90,100 Mid: $128,700

**MN-Minneapolis:** Min: $90,100 Mid: $128,700

**IA-West Des Moines:** Min: $90,100 Mid: $128,700

**AZ-Chandler:** Min: $90,100 Mid: $128,700

**Street Address**

**NC-Charlotte:** 401 S Tryon St - Charlotte, NC

**MN-Minneapolis:** 2701 Wells Fargo Way - Minneapolis, MN

**IA-West Des Moines:** 800 S Jordan Creek Pkwy - West Des Moines, IA

**AZ-Chandler:** 2600 S Price Rd - Chandler, AZ

**Disclaimer**

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

**Company:** Wells Fargo

**Req Number:** 5556486-2

**Updated:**######### :48: UTC

**Location:** Chandler,AZ

Posted 6 days ago

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