STORE OPERATIONS MANAGER (CUSTOMER SERVICE) - Brentwood | Zoek USA | 0706968f6ba345c9a9fc6d0d366601fa
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STORE OPERATIONS MANAGER (CUSTOMER SERVICE)
Permanent (Full time)
Ashley Furniture HomeStore, the 1 Mattress and Furniture retailer in North America, has an immediate opening for a Store Operations Manager. The ideal candidate is responsiblefor the day to day operations of their retail location. The position provides support to the sales organization while maintaining order integrity, ensuring a clean book of business, and providing exceptional customer COMPANY OFFERS GREAT BENEFITS, INCLUDING: Generous Paid Time Off (PTO)Opportunity for advancementMedical, Dental, Vision, & Retirement BenefitsEmployee Purchase Discounts of 30% or moreCommissions earned from selling add-on productsSalary range for this position is $35,568 to $37,440 for this positionKEY JOB RESPONSIBILITIES:Providing exceptional customer of the guest experience, post-transaction. Resolving complaints, questions, and concerns in real-time and escalating to external departments as for the day-to-day operations of the store and ensuring company standards are adhered the performance of team members; providing assistance and coaching as a clean book of business, in compliance with company for overseeing the store's cash drawer, daily deposits, and deposit , hires, and trains Store Operations , modifies, and manages the store operations schedule. Schedules are adjusted to eliminate overtime, best utilize coverage according to business needs, and are revised for store holiday coaching, progressive accountability, and terminations for Store Operations budgeted operations costs to a level approved by the company including wages, supplies, and administrative auditing and reporting on a daily basis. Coaches the store operations team to complete the reporting to company for monthly Store Operations Scorecard payroll for the Store Operations weekly and monthly meetings and is a champion for company concerns relating to out of policy requests their direct for the add-on attachment rate of the store location. Sets individual goals for each Store Operations , the Store Operations Manager will be asked and expected to perform various, miscellaneous, and non-standard duties as required. Such duties are diversified in nature and may be changed from time to time to meet business ###### School Diploma or GED -4 years of customer service computer skills and Microsoft Office supervisory experience verbal and written communication handling and/or accounting to multitask without sacrificing quality of Furniture HomeStore is an Equal Opportunity Employer. Ashley Furniture HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.
Posted 9 days ago