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Home Lending Sales Coach

Zoek Pin Charlotte, NC


Permanent (Full time)

As a part of TIAA's Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.

**Home Lending Sales Coach**

Responsible for mentoring, coaching, training and analyzing Loan Officers; specifically tasked with working alongside Loan Officers to provide sales coaching in an effort to increase overall performance and customer satisfaction.

**Key Responsibilities and Duties**

  • Serves as the SME in supporting sales staff based on best practice sales techniques & Partners with leadership to Identify and analyze areas of sales opportunities for Products

  • Emphasis on conducting side by side coaching to Loan Officers across different channels of Retail Direct sales & Provides details summary to leadership

  • Proactively reaches out to the sales teams to uncover inefficiencies in navigation through platforms and processes with special attention being paid to new associates and helping them get productive in a timely manner

  • Regularly schedules best practices training and workshops, Develops and maintains training materials related to sales initiatives including presentations, job aids, participant handouts, etc


  • 3 Years Required; 5 Years Preferred

  • University (Degree), Preferred

**Physical Requirements**

  • Physical Requirements: Sedentary Work

**Career Level**


Required Qualifications:

  • Three (3) years of Mortgage Loan Officer experience

Preferred Qualifications:

  • Five (5) years of Mortgage Loan Officer experience

  • Bachelor's degree

  • Previous experience using mortgage origination platforms (Ex. Empower, Encompass, Velocify, Blend)


Minimum Pay: $40,

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary .

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here .

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a . applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:


Email: @

For residents of California, please click here to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

For all other residents, click here to access the Applicant Privacy Notice.

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

Posted 4 days ago

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