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Branch Representative

Zoek Pin Van Nuys, CA


Permanent (Full time)

Job Details


Job Location
Van Nuys Branch - Van Nuys, CA

Position Type
Full-Time Non-Exempt

Education Level
High School

Job Shift

Job Category

The Branch Representative is the face of the branch, the person our members and we rely on daily to provide exceptional service and to create a friendly, welcoming, professional branch environment. The Branch Representative provides a variety of member service functions, from cashing checks to interviewing loan applicants, to selling Credit Union services, all while maintaining the Credit Union's Quality Service Standards.

Essential Duties- A successful Branch Representative must spend over 50% of work time on, and satisfactorily perform, these general categories of duties1:

  1. Perform teller duties; meet and greet members.
  2. Process share, checking, IRA and loan transactions.
  3. Cash checks, selling money orders, processing mail, maintaining account records.
  4. Process transfers of funds, deposits, withdrawals and wire transfers.
  5. Open new accounts.
  6. Cross-sell Credit Union services.
  7. Balance the department's daily activities and totals.
  8. Evaluate member loan requests and make sound loan decisions, within established policies and lending authority.
  9. Report sales of negotiable instruments.
  10. Document and resolve member account problems.

1This list is a summary and not inclusive of all essential duties. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Duties:Less than half the working time is spent on related, non-essential functions, including:

  1. Perform notarial acts.
  2. Reconcile Coin Star.
  3. Assist with monthly, quarterly, & semi-annual audits.
  4. Perform member account research, audits, adjustments.
  5. Perform opening and end of day procedures.
  6. Answer and manage incoming calls.
  7. Additional duties as assigned.


  • 3-5 years of similar or related experience required.
  • Experience in a financial institution required, including lending and new accounts.


  • High school diploma, GED or equivalent required.

Interpersonal Skills

  • Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills

  • Demonstrated excellent verbal/written communication and organizational skills.
  • Must be knowledgeable in rules and regulations governing IRA and savings accounts. Must also have working knowledge of regulations and laws governing lending such as:
  • Regulation Z - Federal Truth in Lending Act
  • Regulation B - Equal Credit Opportunity Act
  • Regulation C - Equal Housing Act (anti-red lining)
  • Regulation G - Margin Securities Act
  • Fair Debt Collection Practices Act
  • Home Mortgage Act

Certificates, Licenses, Registrations

  • If driving for company business, must have a valid California driver's license and proof of current insurance coverage. Valid Notary Public certificate.

Language Skills

  • Fluent English language skills required. Ability to read, analyze, explain and interpret complex documents and concepts. Ability to respond effectively to complex inquiries or complaints.

Computer Skills

  • Personal computer advanced level literacy in various Microsoft Office applications and the internet.

Physical Demands:These are the general physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is an office-based position involving primarily non-manual labor. Reliable, predictable, on-time attendance is essential. The employee will spend most of the working time sitting, standing or walking, including significant time using computers. Position requires repetitive hand movements; the daily ability to focus on several tasks at one time, analyze data and draw conclusions, distinguish paper money denominations and other financial instruments, accurately perform mathematical computations, analyze and explain complex information, communicate constantly with others in person, over the phone, and via electronic communications, and calmly and professionally communicate with members who are upset or angry. The position may include occasional lifting of up to 10 lbs.

About Us

Established in 1936, Los Angeles Police Federal Credit Union has won numerous regional and national "Best Places to Work" awards and offers highly competitive salary and benefits packages.

We're a not-for-profit organization founded upon the principle of "people helping people." We provide banking services, but we're not a bank. Rather than being privately owned or owned by investors, we're a cooperative that answers to our members.

Our mission is to enhance the quality of life for the Los Angeles law enforcement community. Our mindset is continuous learning, improvement, and innovation.

Los Angeles Police Federal Credit Union (LAPFCU) is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the Los Angeles Fair Chance Ordinances.

Posted 8 days ago

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