What Add job title, key skills
Scroll for more!

Salesforce Business Process Analyst

Zoek Pin Home, PA


Permanent (Full time)

Company :

Highmark Health

Job Description :


This job provides expertise for standard to moderately complex problem solving and in-depth understanding of Salesforce system functionality. The incumbent reviews significant amounts of information and analyzes processes to support business unit needs. May troubleshoot errors, conduct impact analyses, and/or solve data rejection. Performs business analyses in one or more operational areas. Identifies process gaps and recommends process improvements for efficiencies. May provide guidance to Associate level employees.


  • Intake operational objectives and gather information for Salesforce-related initiatives. May perform routine research and evaluate basic output requirements and formats. Communicate business operational requirements to internal groups responsible for developing/testing business requirements in various applications.
  • Perform administration, configuration, and modifications for new or existing Salesforce solutions using out-of-the-box (OOTB) functionality and add-ins.
  • Coordinate, monitor, and report on the progress of Salesforce projects to ensure adherence to defined project schedule. Communicate effectively with customers and colleagues. Successfully articulate issues, problems, and solutions. Conduct pre-and post-implementation review. Assist in the planning/designing and facilitation of functional walk-throughs. May require additional support from more experienced team members.
  • Manage small to intermediate cross-functional projects and change initiatives involved in the design and delivery of business process solutions, implementation strategies, and control measures, including scoping, leading, and influencing organizational change related to business processes and models.
  • Facilitate process improvement meetings and/or discussions within the Salesforce team.
  • Analyze the functions and operations of a business area/function and identify problem areas. Create process mapping and document current and future state business processes.
  • Recommend process efficiencies, strategies for improvement, and/or solutions to align technology with business strategies.
  • Assist in development of desktop procedures and/or training material for Salesforce customers.
  • Other duties as assigned.



  • High School Diploma/GED


  • None


  • Bachelor's Degree



  • 3 - 5 years of experience in a Business Analyst or Business Process Analyst role or experience in a related operational area (. claims, billing, customer service, etc.)


  • 1 - 3 years in the Health Insurance Industry
  • 1 - 3 years general experience with Salesforce, preferably in an admin-type role
  • Experience with Service Cloud, Marketing Cloud, Health Cloud, Vlocity or other Salesforce-related products



  • None


  • Salesforce Admin certification
  • Other Salesforce certificaitons/badges


  • Analysis of business problems/needs
  • Written & Oral Presentation Skills
  • Business Analysis
  • Business Process Design
  • Salesforce Administration
  • Salesforce Configuration
  • Business Process Improvement
  • Business Process Mapping
  • Business Requirements
  • Collaborative Problem Solving
  • Project Management

Languages (other than English)


Travel Required

0% - 25%


Position Type


Teaches / trains others regularly


Travel regularly from the office to various work sites or from site-to-site


Works primarily out-of-the office selling products/services (sales employees)


Physical work site required


Lifting: up to 10 pounds


Lifting: 10 to 25 pounds


Lifting: 25 to 50 pounds


*Disclaimer:**The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.*

*Compliance Requirement:**This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.*

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Companys Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employees responsibility to comply with the companys Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity ( ###### )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at ######

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J167768

Posted 1 days ago

Report job
Apply on Hirer's Site
Apply on Hirer's Site
Similar Jobs