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Patient Engagement Representative

Zoek Pin Baton Rouge, LA


Permanent (Full time)

  1. SUMMARY:The Front Desk Representative provides patients with high quality, efficient, and effective service. The Front Desk Representative provides the patient and the clinic with high quality information input to ensure accuracy and completeness of the patient's information. The Front Desk Representative provides customers with compassion, empathy and service with a smile and actively works to create and maintain a professional, positive patient experience.


  3. Greets patients, families, and providers in a courteous, friendly, and professional manner.

  4. Effectively, comprehensively utilizes the electronic medical record (EMR) entering patient demographic data and insurance records.

  5. Confer with customers in person or by telephone to provide information about services, take or enter appointments and cancellations, and obtain details of complaints.

  6. Scans all patients' identification, household income information, and insurance verification information into computer.

  7. Thoroughly investigate and try to resolve patient issues. If unable to resolve, contact the appropriate person to escalate the issue with the appropriate sense of urgency.

  8. Always project a friendly and upbeat tone while interacting with patients, co-workers and external entities.

  9. Thoroughly and accurately explain the promissory note to patients; scan and document into the computer.

  10. Update promissory note for patient at follow-up visit.

  11. Welcome and receive patients; verify and update patient demographic information, as necessary.

  12. Maintain accurate confidential records of patients' interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

  13. Coordinate with Call Center regarding scheduling of appointments and other patient needs

  14. Conduct household income assessment to calculate sliding fee scale costs for services.

  15. Recommend improvements in service to reduce or prevent future problems.

  16. Follows and actively participates in CareSouth's Quality Management Plan and adheres to standards of improvement accordingly.

  17. Review the e-fax daily and disseminate the faxes to the appropriate place

  18. Review provider schedules to ensure accuracy and optimization

  19. Schedule/reschedule appointments and verify insurance for all new and established patients.

  20. Accept payments/co-payments and balance sales transaction batches daily.

  21. Complete a day end financial report

  22. Must travel, as needed, to satellite offices to provide staff relief.

  23. Perform other duties as assigned.


  25. High School Diploma or equivalent.

  26. Completion of a Medical Office Administration program preferred

  27. 1+ year of medical office experience preferred

  28. Must have ability to learn using Electronic Health Records; must have strong computer skills.

  29. Excellent verbal and written communication skills.

  30. Friendly and compassionate disposition

  31. Must have exceptional interpersonal communication skills.

  32. Must be able to effectively resolve conflicts.

  33. Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies and procedures.




Please submit a completed employment application found at ###### or the HR office, resume, and credentials via email to ###### or deliver to the HR office. CareSouth is an EOE.

CLOSING:This announcement will remain open until filled.

Posted 1 days ago

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