Retail Operations Manager - Hudson | 30135 | Zoek USA
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Retail Operations Manager - Hudson, CO, United States - New Pay Rate!
Permanent (Full time)
Located at Hudson, CO, United States - New Pay Rate!
Grow With Us!
Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn't serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We're dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler's Best Friend. We strive to ensure we're fulfilling our team members' career potentials through training, skills-development, and career pathways - as our team members grow and succeed both personally and professionally, so does Hudson.
This Retail Operations Manager Job Is For You, If You Would Enjoy:
Managing the stores within the Denver International Airport, consistent with the short and long term interests of the company, its employees and its customers, and ensuring the highest level of customer service possible
Earning a salary of $55K annually
Your Team is counting on you as a Retail Operations Manager to:
Oversee approximately 50 team members
Oversee approximately 10 stores
Manage a $24M sales volume operation at the Denver International Airport
Retail Operations Manager Key Accountabilities:
Create "seamless customer service" by making every effort to find merchandise for customers even if an item is not in stock
Promote quality of customer service among staff through training and by acting as a positive role model
Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance and service and by motivating and developing staff
Maintain staff levels that allow for the best possible customer service
Execute performance evaluations and goal assessments
Prepare the work schedule to ensure that the store goals will be met through appropriate planning and organization of staff and manage absences and health management with HR
Provide an "open door" policy where employees are free to express their concerns and feelings without fear of retribution or ill will
Hold weekly staff meetings and submit notes to General Manager
Ensure that company policy & procedures are communicated in a timely manner & adhered to accordingly
Work with other departments on developing plans, and implement them
Ensure that the store is in compliance with all Airport, State and Federal employment laws
Monitor a loss prevention program to protect the company's inventory and assets
In conjunction with the General Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the store
Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses and making staff aware of sales goals
Review the store's progress on a monthly basis with the General Manager
Retail Operations Manager Required Qualifications:
Strong leadership skills with demonstrated ability to build effective teams and motivate employees
Knowledge of effective merchandise presentation standards
Understanding of basic retail concepts
Good problem solving skills
Fluent English and additional languages as applicable for operation
Ability to clear a fingerprint-based criminal history records check
Retail Operations Manager Preferred Qualifications:
5 years of retail experience with at least 3 years of experience in a management / supervisory role
Some of our company-offered benefits for you and your family include:
Health & Well Being: Medical/Dental/Vision Insurance
Paid Time Off
Various Personal and Parental Leave Programs
Universal Life Insurance
Retirement Programs & Matching Employee Contributions: 401K & RRSP
Hudson Employee 20% Off Discount
Employee Recognition & Anniversary Programs
Training, Development, and Growth Opportunities
Tuition Assistance & Scholarship Programs
Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.
All offers are contingent upon successful completion and passing of background checks and/or employment verification results.
Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly. AF123