Quality Specialist, Innovation & Improve

Zoek Pin Turrell, Arkansas


Permanent (Full time)

Posted 19 days ago

Reynolds American is evolving at pace - truly like no other organization.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

WE ARE LOOKING FOR A Quality Innovations and Improvement Specialist

SENIORITY LEVEL:Experienced Non-Management Level

FUNCTION: Operations



This role is part of Quality

The role is responsible for The Quality Innovations & Improvement Specialist drives collaboration across the facility and other manufacturing sites to deliver strategic Continuous Quality and Process Improvement initiatives. The incumbent plays a key role in leading teams and initiatives as a part of Quality Incident Elimination and Consumer Complaint Elimination within the Quality Pillar of the Integrated Work System (IWS). The incumbent will use data and analytics to identify sources of quality losses, engage with key partners to identify root causes, develop sound solutions, and implement improvements that drive loss elimination.

The role requires a solid understanding of software applications, quality procedures, machine operations, and maintenance activities within the areas assigned. The incumbent will continually monitor performance to deliver Quality Improvement and achieve common goals with Maintenance and Production team members.

Reports to:Senior Manager

Reporting Level:0

Geographic Scope:Local


  • Utilize solid understanding of Manufacturing Controls environment (including Ignition), MES, PDM, LIMS, Pilgrim SmartSolve, and knowledge of SAP Materials Management.

  • Demonstrate business and technical process experience in manufacturing to facilitate cross functional CPI development and implementation.

  • Analyze, investigate, and report on Consumer Complaints, Quality Alerts and incidents, as well as, perform root cause analysis to facilitate issue resolution.

  • Develop cross functional improvement teams with the goal of addressing non-conformances, addressing monthly QRPN’s for each manufacturing department and addressing reoccurring Consumer Complaints.

  • Identify and lead implementation of Quality process improvement initiatives to ensure a holistic view across functions; regularly collaborate with other facilities to share improvement ideas and successes.

  • Support IWS Process by actively leading and/or participating in loss elimination initiatives in both operations and quality.

  • Regular engagement with AM/PM pillar leads to ensure improvements are implemented and delivering results

  • Support a robust ethos by providing guidance, training, and capability building to employees across the organization.


  • Experience in a fast- paced manufacturing environment?

  • Previous background with Manufacturing Controls Systems?

  • Proficient in Microsoft Office, Quality Systems, and Computer applications?


  • Broad knowledge of manufacturing processes; knowledge of Good Manufacturing Practices is a plus

  • Ability to recognize manufacturing defects and identify root cause

  • Previous understanding in Quality Control, sampling and/ or testing

  • Strong analytical, problem solving, and risk-based decision-making skills

  • Ability to organize, analyze, and present data using MS Excel and Power BI

  • Quality background (sampling, testing, calibration, qualification, validation) or technical background with problem-solving skills and ability to optimally lead the recommended continuous improvements

  • Collaboration and the ability to deliver unprecedented outcomes for all partners

  • 4 year degree in Management, Science, Engineering or related field (preferred); OR High School diploma or equivalent plus 3 years business and technical process (or process improvement) related experience within a manufacturing environment.


  • Experience in an FDA regulated work environment

  • Knowledge/experience with Integrated Work Systems

  • Experience in Quality Management Systems

Job Number: id

Reynolds American Incorporated is positively transforming the tobacco industry. We’re a family of companies that strives for success in everything we do. The future inspires us because our people are igniting the breakthroughs that are redefining the ways adult tobacco consumers enjoy tobacco in the 21st century.

When other companies talk about growth, they only talk about size. At Reynolds American, we focus on the growth of our people. We take pride in each other’s growth and well-being throughout our careers. We invest in your career and total well-being because we know our companies succeed when our people thrive.


Reynolds American Inc. is an indirect, wholly owned subsidiary of British American Tobacco .c., and the . parent company of R. J. Reynolds Tobacco Company; Santa Fe Natural Tobacco Company, Inc.; American Snuff Company, LLC; Modoral Brands, Inc.; R. J. Reynolds Vapor Company; Lorillard Licensing Company, LLC; Reynolds Brands, Inc.; and Vuse Stores LLC. This position is with custContractualLE .

Here, you’ll have the opportunity to work on iconic brands and revolutionary products by collaborating with visionary, principled and passionate people every day.

Compensation/Targeted Bonus

  • Competitive Annual Salary

  • Targeted Annual Bonus

  • Relocation assistance available for those who qualify.

Benefit Summary

Our company offers very competitive benefit plans, including:

  • 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation. Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent

  • Comprehensive health- and welfare-benefits package

  • Eleven paid company holidays annually, plus a generous paid vacation plan based on length of service

  • Company-paid sick and personal days, funeral leave and jury duty leave; Also Parental leave/Reduced Work Schedule

  • Confidential personal financial counseling service

  • On-site health clinics and fitness centers

  • A matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice

  • Health-care advocacy service

  • Volunteer service opportunities

  • Federal credit union membership through Allegacy Federal Credit Union

  • Extensive training opportunities

Reynolds American Inc. and its affiliated companies is an Equal Opportunity / Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Our organization offers a level of challenge, responsibility and creativity for motivated employees that stands apart from the crowd.

We are also committed to employing a diverse workforce and valuing different perspectives, experiences and talents to maximize the company's potential for successfully achieving its business objectives.

Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at ######.

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