Business Analyst (Lead/Principal) – Cloud Infrastructure Services

Zoek Pin Norton, Massachusetts


Permanent (Full time)

Posted 36 days ago

More information about this job:


FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.


The Business Analyst is responsible for the collection, evaluation, understanding, and communication of business requirements involved in the development of new or the modification and ongoing support of existing enterprise business applications. This person will provide guidance and direction to other business analysts, other teams, and may manage projects of significant scope and complexity.

The Business Analyst:

  • Participates in system requirements definition, testing, training, implementation, and support of enterprise wide business applications.
  • Solicits business requirements through interviews, workshops, and/or existing system documentation or procedures. Uses industry standard analysis techniques to uncover business requirements, such as data flow modeling, use-case analysis, and workflow analysis.
  • Documents the results of analysis activities using the appropriate templates and tools, and be a key contributor in the definition of what the appropriate templates and tools are.
  • Makes recommendations and influence outcome regarding necessary changes on deliverables expected from other groups.
  • Initiates and leads work with other development groups to ensure an integrated business solution.
  • Assumes the responsibility of project manager for projects where the scope is at a significant level of complexity. These projects could be new initiatives or modifications to an existing application.
  • Represents enterprise business needs on project teams.
  • Demonstrates a clear understanding of FM Global’s business and business processes.
  • Coordinates the efforts of other Business Analysts within assigned projects.


  • 4 Year College Degree/Bachelors
  • 6-8 years + Experience as a Business Analyst
  • 2+ Years experience in Project Management is a plus

Technical Knowledge

Proven experience with techniques and tools utilized to elicit requirements, define functional design, perform data analysis, and data flow diagramming used to solve business problems.

  • Proven experience gathering requirements, functional design, and influencing business processes of moderate complexity.
  • Proven ability to work in technical environments that use tools involved in data flow diagramming, data analysis, issue tracking, and documentation and presentation.


  • Experience gathering business requirements and developing these into functional requirements.
  • Analytical and problem-solving skills. Able to gather appropriate data and needed to diagnose the cause of a problem or to develop a solution.
  • Self-motivation to stay current in the usage of technologies, business analysis tools and techniques
  • Ability to translate technical concepts as appropriate to the level of the audience
  • Proven ability to multi-task and establish priorities for own work to meet deadlines.
  • Excellent interpersonal, oral/written communication and organizational skills.
  • Ability to work self-directed and as part of a team on projects of varying size; work well on cross functional project teams and shows commitment to tasks, project and to team.

Soft Skills

  • Proven ability to multi-task and establish priorities.
  • Excellent interpersonal, oral/written communication and organizational skills.
  • Proven ability to provide direction to others and influence decisions made.
  • Principle Business Analyst Additional:
  • Proven ability to negotiate with business and other IS groups in order to facilitate win/win scenarios.

We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being programs, generous time off allowances, volunteer days and so much more!

FM Global is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.

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