Workspace Support Client Technology Technician

Zoek Pin East San Diego, CA


Permanent (Full time)

Posted 10 days ago

General Atomics (GA), and its affiliated companies, is one of the worlds leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser Atomics is seeking an extremely motivated individual to join our team as a Workspace Support Client Technology Technician WS(CTS). This position is responsible for handling first & second level support of service requests in a professional and timely manner. This relates to all technology to include end-points, tablets, printers, networks, and vendor specific hardware and AND RESPONSIBILITIES:Thorough understanding of Microsoft Windows operating systems with expert knowledge of Win10Basic understanding Linux, MAC, IOS, and other applicable operating systemsInstall, configure computers, monitors, and peripherals as required for new installations and end user office setup or reconfigurationStrong working knowledge of web browsers and other popular windows-based applicationsStrong logic and trouble-shooting skillsExcellent written and verbal skills, with proven ability to think outside the boxProvide desktop and software troubleshooting/administration with candid ability to work closely with senior members of the team helping to learn, escalate internal operations quicklyProvide after hours and weekend support on an as needed basis outside of general working hoursMaintain Service Level Agreements (SLA) on tickets assigned helping department meet goalsCreate incident tickets, update incident tickets and close incident tickets using ServiceNowResearch and resolve difficult and complex problems escalated from the service desk Tier 1 techniciansStrong organizational, problem-solving and analytical skills, with the ability to manage multiple priorities, and requestAbility to adapt, be flexible and manage change effectively and transparentlyExceptional interpersonal, written, and verbal communication skills with ability to explain difficult technical material clearly to varying levels of proficiencyCan sustain a minimal ~100+ tickets/request a monthTroubleshoot problems with end points, including hardware and software applications, peripheral equipment, smartphones, tablets, VOIP phones, printers, copiers, collaboration, and productivity tools like 0365, MS Teams, supporting virtual desktop environments (VMware Horizon, Wyse) Virtualization & Cloud platforms (. VMWare, AWS, Microsoft Azure)Process incoming tickets with an immediate response focused on quality and speedProvide effective resolutions, instructions, and information to the end-users. Communicate effectively with team membersImprove customer service, perception, and recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to Qualifications:Requires an Associate Degree or equivalent with emphases in information technology or computer science. May substitute a certificate in information technology from a recognized organization and equivalent experience in lieu of education2+ years of experience of progressive desktop technical experience in an information technology department. Requires a comprehensive and broad understanding of current enterprise workstation, relevant operating systems and associated peripheral equipmentMust be customer focused and demonstrate the ability: to resolve moderately complex technical situations; communicate and interface effectively with all levels of personnel; explain moderately complex technical information; and establish have a valid California class C driver's license and able to work extended hours as required. Preferred Technical Knowledge Bachelors degree in information technology or related fields and 2 or more years with progressively complex experience in technical support Technical certifications in information technology or closely related hardware, software or project management fields. Deep knowledge and experience with common desktop, peripheral, mobile, virtualization, imaging, configuration, packaging, delivery and network technologies necessary to build and deliver device and desktop computing services; including Windows, Mac OS, Android, iOS, Active Directory, GPO, MTD, SCCM, Citrix, policy and configuration management, DHCP, TCP/IP, VPN, and cloud computing services.

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